Effective Date: 01-04-2025
Last Updated: 10-05-2025

Pheme Software Pvt. Ltd. (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and data of users (“you”, “your”) of our Learning Management System (LMS), Knowbots, available via web and mobile platforms.

This Privacy Policy explains how we collect, use, store, process, and disclose your personal data in compliance with applicable Indian laws and regulations.

1. About Us

This Privacy Policy applies to Knowbots LMS, a product owned and operated by:

Pheme Software Pvt. Ltd.
#577, 1st floor, 11th main, 5th block, Jayanagar
Bangalore - 560041, Karnataka, India
Email: support_knowbots@phemesoft.com

2. Scope and Consent

By accessing or using the Knowbots platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the platform. Parents or guardians of users below the age of 18 must provide consent for data collection and use.

3. Information We Collect

A. Personal Information

• Full name
• Email address
• Phone number
• Address (if applicable)
• Institution/organization affiliation
• Date of birth (where required)
• Government ID (for certifications or regulatory compliance)

B. Account & Authentication Data

• Login credentials (hashed passwords)
• Device ID, IP address, browser information
• User role (learner, instructor, admin, etc.)

C. Course Interaction & Usage Data

• Courses enrolled and completed
• Progress data
• Quiz and assignment performance
• Time spent on learning modules
• Certificates earned

D. Payment and Billing Data

• Transaction history
• UPI ID, card details (processed via third-party payment gateways)
• GST details (for businesses)

E. Communications & Support Data

• Chat history with support
• Feedback, surveys, and emails

4. Legal Basis for Data Processing

We process your data on the following lawful grounds:

• Consent (explicit or implied)
• Contractual necessity (to deliver services)
• Legal obligations (e.g., financial compliance)
• Legitimate interests (e.g., improving platform performance)

5. How We Use Your Information

We use your personal information to:

• Create and manage your user account
• Deliver courses and learning content
• Track learning progress and issue certificates
• Provide customer support
• Improve platform features and user experience
• Comply with legal and tax requirements
• Communicate updates, newsletters, or promotions (with opt-out options)

6. Data Sharing and Disclosure

A. Authorized Third Parties

We may share your information with:

• Payment gateways (e.g., Razorpay, Stripe)
• Email services (e.g., Mailchimp, SendGrid)
• Cloud providers (e.g., AWS, Google Cloud)
• Analytics and performance tools (e.g., Google Analytics, Mixpanel)

These providers are contractually obligated to comply with data security standards.

B. Regulatory or Legal Authorities

We may disclose information:

• If required under Indian law or court order
• To detect, prevent, or address fraud or illegal activities

We do not sell or rent your personal data.

7. Cookies and Tracking Technologies

Knowbots uses cookies and similar technologies to:

• Keep you logged in
• Save user preferences
• Analyze traffic and user behavior

You can manage cookie settings via your browser or device. Disabling cookies may affect platform functionality.

8. Data Retention

We retain your data only for as long as necessary to:

• Fulfill the purposes stated above
• Comply with legal and regulatory requirements
• Support claims or audit purposes

You may request deletion of your account and data by contacting us, subject to legal retention obligations.

9. Data Security

We implement appropriate technical and organizational measures to secure your personal data:

• SSL encryption
• Two-factor authentication
• Secure data storage on encrypted servers
• Regular vulnerability assessments and backups

Despite our efforts, no system is fully immune to breaches. We will notify affected users and relevant authorities in accordance with Indian law if a data breach occurs.

10. Your Rights Under Indian Law

Subject to applicable law, you have the following rights:

• Right to Access – Obtain a copy of your personal data
• Right to Correction – Update inaccurate or incomplete information
• Right to Deletion – Request erasure of your data (subject to legal exceptions)
• Right to Consent Management – Withdraw consent at any time
• Right to Grievance Redressal – File a complaint with our Data Protection Officer (DPO)

11. Children's Privacy

We do not knowingly collect data from users under 18 years without parental or guardian consent. If you believe a minor has shared personal data without authorization, please contact us immediately for removal.

12. International Users

Our platform is designed for users primarily within India. If you access Knowbots from outside India, your data may be transferred and stored in India under Indian data protection laws.

13. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated via email or notification on the Platform. Continued use of the LMS constitutes your acceptance of the updated policy.

14. Contact Us

For any privacy-related queries or feedback:

• Email: support_knowbots@phemesoft.com or info@phemesoft.com
• Phone: 080-41400440
• Address: Pheme Software Pvt. Ltd., #577, 1st floor, 11th main, 5th block, Jayanagar, Bangalore - 560041, Karnataka, India